IT Hardware Engineer L2
Position: IT Enterprise Hardware Engineer – L2
Job Type: Field Support
Experience: 2–3 Years
Job Summary:
We are looking for an IT Hardware Engineer to provide onsite L2 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.
Key Responsibilities:
- Installation, rack mounting and commissioning of enterprise servers.
- Hardware troubleshooting and replacement of server components.
- Basic knowledge of Dell, HPE and Lenovo servers.
- Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.
- Perform RAID configuration and basic server hardware configuration.
- BIOS/firmware upgrade and hardware health checks.
- Basic Windows Server and Linux OS installation and troubleshooting.
- Configure basic IP, DNS, Gateway and network connectivity.
- Perform server reboot, power cycle and basic diagnostic activities.
- Follow customer SOPs and prepare service/activity reports.
- Coordinate with L3, L1 teams and OEM support for complex issues.
- Travel to customer locations for onsite support as required.
Required Skills:
- Good knowledge of enterprise server hardware.
- Basic Windows Server/Linux knowledge.
- Basic RAID and storage knowledge.
- Basic networking knowledge.
- Good troubleshooting and communication skills.
- Willingness to work onsite and travel as required.
Qualification:
Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.
Preferred:
Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics